Not satisfied with your product? We are very sorry about that and would love to hear what we can do to make you happy. You can return your order (at your own expense and in the original packaging) within 14 days provided that it meets the following return conditions.

First register your return using the step-by-step plan below:

Simple returns in 4 easy steps

Step 1: Send an email to with the reason for return, the product you wish to return and your order number #COCOVAE...

Step 2: Our customer service will then send return instructions and the return address. Please do not return the package without our permission.

Step 3: Send your order

Send the items along with the completed return form to the address on the return form. Prevent misunderstandings and make sure you provide the package with a Track and Trace code. As the sender you are responsible and we do not want any misunderstandings.

Step 4: Receive the purchase amount on your bank account

Once we have received the package, we will make sure that the purchase amount is transferred back into your bank account within 14 days.


Should we receive an item back that does not meet the return conditions below, then unfortunately we cannot accept it back:

- The products must be returned within 14 days.
- The costs of the return are for the customer.
- The order must be returned in original packaging.
- The products must be complete and in original condition.
- The products should not be used or damaged.
- The labels must be attached to the product.
- Orders outside the return period of 14 days will not be returned.
- Hygiene products can unfortunately not be returned.


You can always email us if you have any questions, we're here for you!
For questions or remarks you can mail to